What should you do if you have a dispute with your dentist?

In most cases, it's best to try to resolve the dispute directly with your dentist. Studies show that most disputes are simple misunderstandings that can easily be resolved if both parties are willing to look for an amicable solution. Before escalating the problem, consider discussing your questions and concerns with your dentist first.

If you've unsuccessfully tried to settle the dispute with your dentist, and that dentist is a member of the WDA, the case is eligible for our "Peer Review" process--

The Peer Review Process

The ​Wyoming Dental Association (​WDA) has established a dispute resolution system which is referred to as "Peer Review" or "mediation" to help resolve a disagreement about dental treatment between a patient and a Wyoming Dental Association Member Dentist (*please note: this service is not available to non-member dentists). Mediation provides an impartial and easily accessible means for resolving misunderstandings regarding the appropriateness or quality of care.  This service is for questions arising over care issues, and is not a venue for billing or cost issues

A mediation committee will attempt to resolve the issue. They may meet to discuss the case and may examine clinical records, talk to the dentist and patient, and, when indicated, arrange for a clinical examination. This is a free service to the public and ​WDA members.

The first step in the process is to make sure that your dentist is a member of​ the WDA. Again, our mediation process is only for ​WDA member dentists. To find out if your dentist is a member, please click on the link to go to the "Find A Dentist" page and complete the search or contact our office, wyodental@gmail.com.

You may also elect to fill out a Peer Review form.

Wyoming Dental Association
4004 Snyder Avenue
Cheyenne, WY 82001
wyodental@gmail.com / www.wyda.org / 307.237.1186

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